Customer Service

Returns

In the event you are not satisfied with your purchase at Diamonds 27, you may return it under the terms of our Diamond Buy Back Guarantee – a world first. To learn more about our Diamond Buy Back Guarantee, please click here.

If you have any questions regarding returns, please don’t hesitate to contact us.

Shipping

Diamonds 27 offers free and secure door-to-door shipping inside South Africa, and includes insurance. We also offer secure and convenient international shipping to all major destinations at an additional fee. The shipping charged will be calculated on checkout.

General shipping information:

  • Once your order is ready to leave our premises, we will contact you to give you your tracking number, enabling you to track the delivery.
  • Your signature is required upon delivery of your Diamonds 27 purchase.
  • We ship only to designated weekday delivery addresses between the hours of 8am – 5pm.
  • Please inspect your purchase carefully upon delivery. In the event of any queries, please contact us.

For orders / shipments made outside of South Africa, additional duties, VAT, taxes and surcharges may be applicable and are for the clients own account. These additional charges vary from country to country. Diamonds 27 recommends that you check what duties, VAT, taxes and surcharges will be levied with your local authorities.

Payment Options

We offer the following payment options when shopping online:

  • EFT
  • Credit Card
  • PayPal (coming soon)

VAT (Valued Added Tax)

Prices displayed on the Diamonds 27 website exclude VAT.
VAT calculated at 14% will be added to orders where the shipping destination is within South Africa. International purchases (where the shipping destination is located outside of South Africa) are regarded as exports and therefore, South African VAT is excluded from the purchase total. (Note: VAT my be charged on imports in your country. Please check with your local authorities).